car tracker Gqeberha

Fleet Management and Vehicle Tracking and Recovery in partnership with Matrix and Beame

car tracker Gqeberha

Fleet Management and
Vehicle Tracking and
Recovery in partnership
with Matrix and Beame

Car tracker Gqeberha with Matrix Vehicle Tracking

G&L Tech Services is proud to be an approved fitment centre for Matrix, a leading provider of advanced vehicle tracking and recovery solutions in South Africa.

As an authorized partner, we offer expert installation and maintenance services for Matrix products, ensuring that your vehicle is protected with the latest in tracking and recovery technology. We understand the importance of vehicle security and peace of mind.

Whether you own a personal vehicle or manage a fleet of commercial vehicles, we have the expertise to install Matrix tracking devices seamlessly and efficiently. In addition to installation, we also offer ongoing maintenance and support for Matrix products. Our team will assist you with any queries or concerns you may have, and we are committed to providing prompt and reliable after-sales service.

By choosing G&L Tech Services as your approved fitment centre, you can benefit from our exceptional customer service and competitive pricing. We believe in delivering quality solutions that enhance the security of your vehicle without compromising on affordability.

Contact us today to schedule an appointment and experience the peace of mind that comes with advanced vehicle tracking and recovery technology.

Service Enquiry

FAQ for Matrix Tracking Device

How do I get an insurance certificate?

There are two ways to generate an insurance certificate:

The first method is by logging onto the Internet tracking site.

Step 1: Log in to the Internet Tracking site using your logon name and password that is available from Customer Care on 011 654 8090.

Step 2: Click on the “Manage” tab and select insurance certificate.

Step3: From the drop down list select the vehicle registration you would like an insurance certificate for.

Step 4: Enter the email address you would like the certificate sent to and click “Send certificate”. The certificate will now be sent to your mailbox.

The second method is to simply contact Matrix:

STEP 1: Call Matrix on 011 654 8090.

STEP 2: The operator will verify your identity in the relevant manner

STEP 3: Once your identity has been verified, the operator will generate and send you your insurance certificate.

How often should I test my Matrix tracking device?

Tracking devices must be tested at least once a month. You can only be protected if you know your Matrix device is in good working order. Most Insurance companies insist that you test your unit on a monthly basis, as claims could be repudiated should this not be done. To test your device call 011 654 8050.

What do I do if my vehicle is stolen/hijacked?

Step 1: Contact Matrix on 0800 111 322 (This number should only be used in the event of a hijacking or theft).

Step 2: The operator will verify your identity in the relevant manner

Step 3: Once your identity and situation has been verified, the recovery process will be carried out.

How do I change my password or personal details?

Please make sure that any changes to your contact details including emergency contacts, medical aid schemes and/or vehicle particulars are up to date with our records. Should any of the above particulars change simply send through changes to changes@matrix.co.za or call 011 654 8090 and an operator will assist.

How do I register for Internet tracking & Tax Logbook?

STEP 1: Have your current Odometer reading ready and call Matrix on 011 654 8090.

STEP 2: Take note of your account number, username and password as issued by one of our customer service representatives.

STEP 3: Visit www.matrix.co.za and click on the Customer Login button. Type in your account number, username and password and you will be taken directly to the Matrix Internet Tracking site.

NB: Internet Tracking and Tax Logbook work off the same platform therefore, one set of login details will give you access to both.

What do I do when my vehicle goes for a service/repairs?

To avoid setting off false alarms while your car is being serviced, call 011 654 8050 to place your vehicle in Service Override.

What do I do if my unit is not responding optimally?

STEP 1: Contact Matrix on 011 654 8050

STEP 2: The operator will test your unit.

STEP 3: Should a miscommunication be detected, we will arrange for the repair.

Where can I find Matrix’s T&C’s?

To download Matrix’s full T&C’s please click here.

How do I report a stolen or hijacked vehicle?*

STEP 1: Contact Matrix on the following number: 0800 111 322. This number should only be used in the event of a hijacking or theft.

STEP 2: The operator will verify your identity in the relevant manner.

STEP 3: Once your identity has been verified, a decision will be made as to how the recovery process will be carried out.

* Please note that the tips above are merely safety guidelines and as such, MiX Telematics Africa cannot be held liable for any damage or loss whatsoever resulting from use of the above information. Responsibility for the use of this information is strictly and solely at the discretion of the user.

What should I do if I am hijacked?*

The hijackers are probably just as nervous as you are.
Try not to panic and do anything the hijackers may not be expecting.
Do not scream or make sudden movements, such as motioning with your hands.
Avoid eye contact with them and keep your hands where the hijackers can see them, ideally at chest level.
Quietly but clearly assure the hijackers that they can take the car.
Try to memorise the details of your assailants and the environment.
Call any of the listed emergency numbers, once you are out of danger.
Report the incident to the police immediately.

FAQ for Beame Stolen Vehicle Recovery Service

How much is a Beame subscription?

You can subscribe to Beame via our fitment center (G&L Tech Services). Complete the online form on this page and one of our sales consultants will contact you to discuss your options.

How do I get a tracking device?

If you want a vehicle tracking device, you can subscribe to the Matrix Vehicle Tracking solution in addition to your Beame subscription. Complete the online form on this page and one of our sales consultants will contact you.

Can I track my vehicle’s location if I am a Beame subscriber?

Beame is a stolen vehicle recovery service, which means it is not a tracking device that allows you to monitor your car’s movements online or via the app. While you cannot track your car or see its location on a map, our recovery agents have special technology to find and recover your vehicle as quickly as possible, should you report it as stolen.

What is the emergency number if my car gets stolen?

In the unfortunate event of your vehicle being stolen, contact the Recovery Response Centre directly on 0860 232 631 to report the incident or call the emergency number 0800 111 322. You must notify MiX Telematics within sixty minutes of becoming aware that the vehicle is stolen or hijacked to increase the chances of your car being recovered. You must report the incident to the South African Police Service within 8 hours.

How do I get a copy of my installation certificate to send to my Insurance Company?

You can request a copy via WhatsApp or by contacting us on +27 41 001 3030. A copy of the certificate was originally sent to you via email upon installation of your Beame when your subscription was activated. Alternatively, please send your full name, contact number, email address and account number as an Inbox message on the Beame Facebook page.

How do I change my personal and emergency contact details?

It is essential that we always have your accurate and up-to-date personal details to enable us to assist you in an emergency situation. Please ensure that you update the details of your emergency contacts, should they have changed from the original details that you signed up with. Please also ensure that your registration number reflects correctly, as new vehicles are sometimes loaded on our systems prior to the registration of the vehicle being completed. You can update your details in any of the following ways: Email: customercare@beame.co.za Phone: 011 654 8090

What is the warranty on the Beame device?

The Beame device has a lifetime warranty and as long as it is with the same owner and in the same vehicle, it will be replaced should it stop communicating. Your monthly subscriptions need to be up to date for the warranty to be valid.

How do I know if my Beame device is still working?

To check the status of your Beame device use WhatsApp (send ‘Hi to 087 240 6262’), email customercare@beame.co.za Phone: 011 654 8090.

How often do I need to check if my Beame device is working?

Please ensure that you test the device monthly as per the Beame Ts & Cs, either via WhatsApp (send ‘Hi to 087 240 6262’), email customercare@beame.co.za Phone: 011 654 8090.

How do I check the Beame device’s battery?

The battery lasts at least three years, after which it will be replaced for free. Simply check the battery’s status via WhatsApp (send ‘Hi to 087 240 6262’).

Is the Beame device draining my car’s battery?

The Beame device is wireless, so it is not connected to your vehicle’s battery. The Beame device has its own battery, so it does not draw power from your vehicle’s battery.

How long does the Beame device’s battery last?

The battery lasts at least three years, after which it will be replaced for free. Simply check the battery’s status via WhatsApp (send ‘Hi to 087 240 6262’).

My car was stolen and not recovered, what now?

The Beame recovery service reduces the risk of loss from theft or hijacking. If we are unable to recover your vehicle it is put on a recovery list for 6 months after the incident. This means our recovery agents will continue looking for your vehicle. MiX Telematics does not guarantee the recovery of your vehicle as per the Beame Ts & Cs. MiX Telematics’ liability is limited to the fullest extent allowed by law, and you have no claim if we cannot recover your vehicle.

How does the Jamming Detect feature work?

Beame uses innovative technology that aids the Recovery Response Centre in the recovery of your vehicle if stolen. MiX Telematics does not guarantee the recovery of your vehicle, but we reduce the risk of loss from theft or hijacking.

Is it possible to have the Beame device removed and fitted into another car?

Your Beame device cannot be moved from one car to another. If you would like a Beame device installed in your new vehicle, you will be required to settle or cancel your current agreement, sign on the dotted line for the new agreement and once finalised, your new Beame device will be installed. Send your request to cancellations@mixtelematics.com and keep the reference number you will receive via email.

What happens if I sell my vehicle?

You cannot transfer your Beame from one vehicle to the next. You will be required to settle or cancel your current agreement, sign on the dotted line for the new agreement and once finalised, your new Beame device will be installed. You can also subscribe to the Matrix Vehicle Tracking solution and add the Beame subscription. Complete this online form for one of our consultants to contact you. Visit www.matrix.co.za for more information.

I have been calling with no luck. How do I get a hold of the call centre?

Due to high call volumes, you unfortunately may not get through to speak to a consultant. Please use the MiX WhatsApp self-service channel by sending ‘Hi’ to 087 240 6262 and select Rate our Service, email your query to customercare@beame.co.za, or please send your full name, contact number, email address and account number as an Inbox message on the Beame Facebook page.

What happens if I have a Beame device that is pre-fitted in my new vehicle?

If you added a Beame subscription as a value-added service at the dealership, you have full access to the Beame stolen vehicle recovery service. You can check your Beame subscription status via WhatsApp by sending ‘Hi’ to 087 240 6262. If you don’t have a Beame subscription yet, please contact Beame to subscribe to the service via email customercare@beame.co.za or call us on 011 654 8090.

Am I able to retrieve a movement report on my Beame device?

Our trained consultants can find your vehicle if it has been stolen or hijacked, but there are no movement reports available. Beame is a stolen vehicle recovery service, which means it is not a tracking device that allows you to monitor your car’s movements online or via the app. While you cannot track your car or see its location on a map, our recovery agents have special technology to find and recover your vehicle as quickly as possible, should you report it as stolen.

The amount I agreed to pay is different from the amount debited from my account?

If you are a new subscriber, your first debit order includes the subscription fees for the balance of the current month and the full monthly upfront fee for the next month. The monthly amount may vary if you sign up for additional services as indicated on your monthly invoice. Note that any unpaid amounts will also be collected by debit order. If you have any account queries, please send your full name, contact details, and account number to debtors@mixtelematics.com.

How do I cancel my Beame subscription?

To cancel your subscription, you need to notify us in writing 20 business days in advance by sending an email to cancellations@mixtelematics.com. Keep the reference number you will receive via email for future reference. If there are any outstanding subscription fees, you will need to settle them before your cancellation can be processed. Your subscription usually includes a 36-month agreement. If your agreement is still within the first 24 months, a cancellation penalty fee will be payable. The accounts department will advise how much the penalty is. Note that your cancellation will be processed as per the Beame Ts & Cs.

What happens if I do not cancel my Beame subscription when the agreement expires?

If the agreement is not cancelled before the expiry date, it will automatically continue and constitute a month-to-month agreement, terminable with 20 business days’ notice in writing. Send your request to cancellations@mixtelematics.com and keep the reference number you will receive via email.

Why is my account still being debited after I cancelled my subscription?

If you did not receive an email confirmation that your account has been cancelled, then it is still active. To cancel your subscription, you need to do so in writing 20 business days in advance by sending an email to cancellations@mixtelematics.com. Keep the reference number you will receive via email for future refence. Note that your cancellation will be processed as per the Beame Ts & Cs. Your subscription usually includes a 36-month agreement. If your agreement is still within the first 24 months, a cancellation penalty fee will be payable. If you have not paid the cancellation penalty, your account will remain active. If there are any outstanding subscription fees, you need to settle the outstanding amount for your account to be cancelled.